AI Voice Agents
Answer 24/7, qualify callers, book appointments, and hand off to humans. Call recording, warm transfers, PCI redaction, and real-time CRM notes.
After-hours coverWarm transferIVR deflectionConversation logs
AI Agents, Voice & Chatbots, Quoting Automation, RPA & Data Analytics for New Zealand Businesses
HighPeak Digital delivers AI voice agents, chatbots, quoting systems, document AI/OCR, inbox triage, RPA, data pipelines and analytics — built for NZ companies and integrated with your CRM, calendars, and payments.
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AI services we implement across New Zealand
Enterprise-grade AI in Auckland, Tauranga, Wellington, Christchurch, and Queenstown — voice/chat agents, quoting & estimating, document AI, inbox triage, bookings, analytics, and strategic AI consulting.
AI Sales & Customer Support
Automate lead capture to closed-won, triage tickets, and resolve “where’s my order” at scale with CRM/helpdesk sync and guardrails.
Lead scoringInstant quotesTicket SLAsCRM/Helpdesk sync
Complex Workflows
End-to-end automations across calendars, CRMs, email/SMS, data stores, and payments. Branching logic, approvals, human checkpoints, and auditability.
BranchingApprovalsPipelinesHuman review
AI Chat Bots
Website, WhatsApp, and Messenger assistants that answer FAQs, qualify prospects, book appointments, and follow up. RAG over your policies/KB.
Docs/RAGWhatsAppEscalationAnalytics
Quoting & Estimating Automation
Custom quote builder trained on your historical jobs, supplier rates, and rules. Generates itemised PDFs and pushes to Xero/Simpro.
Historical pricingSupplier feedsRules/markupsPDF output
Document AI & OCR
Extract data from PDFs, images, plans, invoices, and emails. Validate, normalise, and sync to your database or accounting software.
OCRTables & line itemsValidationXero/DB sync
Email & Inbox AI
Sort, summarise, tag, and draft replies. Auto-create tasks/tickets, extract key details, and escalate important messages.
Automatic taggingSummariesReply draftsTicket creation
Reporting & AI Analytics
Dashboards for intent accuracy, containment, CSAT, bookings, and revenue. Alerts and anomaly detection built in.
KPI dashboardsA/B intentsAlertsAttribution
RPA & Browser Automation
Automate repetitive web tasks: data entry, scraping, form submissions, reconciliations — with human review where needed.
Headless runsSchedulesFallbacksAudit logs
Data Pipelines & Warehousing
Centralise data from CRM, ads, email, payments, and ops systems to power analytics and AI — securely and reliably.
ETL/ELTCDC syncData governanceSecure access
Knowledge, Analytics & QA
Centralise knowledge, monitor conversations, and enforce compliance with redaction, guardrails, and quality reviews.
Secure RAGConversation QAPoliciesPII redaction
AI Consulting & Strategy
Board-level advice and hands-on guidance. We define use cases, model/vendor fit, privacy risks, and a 90-day roadmap.
DiscoveryROI/KPIsVendor selectionEnablement
AI Agents we deploy
Pre-built blueprints tailored to your industry — customised to your tone, rules, and systems.
Trades (Electricians, Plumbers, Builders)
Restaurants & Hospitality
Dental & Medical
Property Management & Real Estate
E-commerce & Retail
Professional Services
AI Receptionist (Voice & Chat)
Answers, qualifies, books, and escalates. Perfect for after-hours or full 24/7 coverage.
BookingsWarm transferSecure notes
Quoting Agent
Guided intake, cost build-up, margin rules, and instant PDF proposals synced to Xero/Simpro.
Supplier ratesTemplatesApprovals
Scheduling Agent
Books/reschedules with calendar sync, reminders, deposits, and no-show reduction playbooks.
Calendar syncSMS/EmailPayments
Support/Triage Agent
Sorts requests, answers FAQs with RAG, creates tickets, and meets SLA rules with escalation.
RAGSLAsEscalations
Inbox Assistant
Summarises threads, drafts replies, tags, and opens tasks for follow-up — directly in your CRM/helpdesk.
SummariesDraftsTags
Lead Enrichment Agent
Researches and enriches contacts with company data and buying signals, then scores and routes.
SignalsScoringRouting
From pilot to production — in weeks.
Small, high-impact releases. Prove value quickly, then scale with confidence.
01 • Discover
Use case & KPIs
Define the outcome and success metrics. Choose voice, chat, or workflow first.
02 • Design
Flows & knowledge
Conversation design, guardrails, tone, and knowledge ingestion (docs/site).
03 • Integrate
Calendars & CRM
Connect systems (CRM, ticketing, email/SMS, payments) with event tracking.
04 • QA
Shadow & refine
Transcript review, edge cases, redaction, and escalation to humans.
05 • Launch
Monitor & optimise
Dashboards, A/B intents, and continuous improvements to hit targets.
FAQs
Can the voice agent transfer to a human?
Yes — warm transfer during business hours, voicemail capture after hours, and call-back automations.
What about compliance and data privacy?
We use redaction, guardrails, and anonymised logs by default. Access is permissioned and auditable.
Do you support multiple languages?
Yes. We can enable multilingual experiences for both voice and chat, including locale routing.
How fast can we go live?
Pilots can ship in 1–3 weeks depending on scope and integrations. We start small and iterate.
HighPeak Digital provides AI agents (receptionist, quoting, scheduling, support, inbox, lead enrichment) and AI services (voice/chat, quoting automation, document AI/OCR, inbox triage, RPA, data pipelines, analytics) across New Zealand.
Start with a focused pilot — prove value, then scale.
Tell us the outcome you want. We’ll map a fast path to a voice/chat agent or workflow that moves the needle.
Prefer email?
Reach us at [email protected]
Client Testimonials
Transforming digital experiences through innovative design and strategic solutions.
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