HighPeak Digital
Voice AI for NZ Teams

AI Voice Agents for Inbound & Outbound Calls — Bookings, Triage, Follow-ups

HighPeak Digital designs, builds, and operates AI voice agents that answer calls, route to the right person, complete bookings, and run compliant outbound campaigns. Built on robust call flows, analytics, and guardrails — integrated with your CRM, calendars, and job systems. Serving New Zealand businesses across trades, construction, and professional services.

Inbound

Answer Every Call — Smart Triage & Bookings

Your AI receptionist picks up instantly, understands intent, and completes tasks: new enquiry intake, job creation, rescheduling, message-taking with transcription, or warm-transfer to a human. It follows your business rules, availability, and escalation policies to keep calls tidy and customers happy.

  • Natural conversation with interruptibility (barge-in) and context memory
  • Bookings & reminders via Google/Microsoft Calendar, Simpro/ServiceM8/JOB software*
  • Multi-language greetings (EN/NZ) with brand-aligned voice
  • PCI-aware redaction for payment snippets; consent capture & disclosure
Warm transferCall notesRecordingsSLAs
Call Routing

IVR That Feels Human

Intent detection replaces rigid key-press menus. Route by topic, location, account, or urgency, with after-hours rules and on-call rotations.

  • Office hours, holidays, and geo-routing
  • Customer lookups and pin verification
  • Priority queues and escalation to mobiles
  • Real-time dashboards for live oversight
After-hoursOn-callCompliance
Outbound

Ultra-Realistic Outbound Caller (Custom Voice)

Run follow-ups, confirmations, estimates-ready notifications, debt reminders, or safety checks. The agent respects do-not-call flags, time-of-day windows, and consent rules, logs outcomes to your CRM, and can warm-transfer on success.

  • Campaigns with throttling, retries, and answer-machine handling
  • Script blocks + free-form reasoning for natural persuasion
  • Outcome codes (left VM, no answer, booked, declined, wrong number)
  • Per-contact personalisation from CRM fields & knowledge base
Custom voiceThrottlingCRM sync
Compliance

Privacy, Consent & Record-Keeping

NZ-aligned disclosures, audit trails, and data minimisation. Configure PII scrubbing and retention — with opt-out flows and suppression lists.

  • Call recording policies & secure storage
  • Transcript redaction for cards/addresses on request
  • DNC lists, campaign caps, and quiet hours
  • Admin console with event logs for audits
PII RedactionAudit LogsDNC
STT/TTS

Real-Time Speech

Low-latency speech-to-text and neural voices tuned to NZ accents with barge-in and end-of-speech detection.

LiveAccentsNeural
Reasoning

Agent Brain

Structured policies + tool use for bookings, lookups, and calculations. Guardrails ensure brand-safe responses.

PoliciesToolsGuardrails
Analytics

QA & Dashboards

Containment, average handle time, bookings, CSAT proxies, and anomaly alerts to continuously improve outcomes.

KPIsAlertsA/B
Escalation

Warm Transfer

Seamless handover with context summary to your team. SMS/email follow-ups and calendar invites included.

SummariesFollow-upsInvites
Integrations

Connect To Your Stack

We integrate with popular telephony and business systems used across NZ. If you don’t see your tool, ask — we often connect via API.

TelephonyCRMSchedulersAccounting
CategoryExamples*What We Sync
TelephonyTwilio, Zoom Phone, 3CX, Microsoft Teams, SparkCall routing, numbers, recordings, webhooks
CRMHubSpot, GoHighLevel, PipedriveContacts, deals, notes, outcomes, DNC flags
SchedulingGoogle Calendar, Microsoft 365Bookings, reschedules, reminders
Jobs/FieldSimpro, ServiceM8Job creation, status updates, notes
AccountingXeroCustomer lookups, statements, refs

*Logos and brands are property of their owners. We integrate where permitted via official APIs or webhooks.

Pricing

Transparent, Usage-Based

Pricing adapts to call volumes and complexity. Typical setups include discovery, voice design, call-flow build, integrations, and QA.

PackageWhat’s IncludedFrom*
Inbound Agent Call answer, triage, bookings, warm transfer, notes to CRM, analytics dashboard $— setup + usage
Outbound Agent Campaign manager, throttling, retries, outcome codes, CRM sync, compliance tools $— setup + usage
Dual Channel Inbound + outbound with shared knowledge base, unified analytics, and QA $— setup + usage

*NZD. Final pricing depends on call volumes, integration depth, and compliance requirements.

ROI

Why It Pays For Itself

Capture missed calls after hours, reduce average handle time, and lift booking rates. Most teams see fewer voicemails and faster first-response — translating to higher conversion and better customer experience.

  • Recover after-hours demand without adding headcount
  • Consistent scripts → fewer errors, better data quality
  • Live analytics → continuous optimisation
After-hoursAHTConversion
FAQ

Common Questions

  • How natural is the voice? We use neural voices tuned for NZ English and enable barge-in so callers can interrupt naturally.
  • Can we approve scripts? Yes — you’ll approve greetings, disclosures, and flows. We also run A/B tests to optimise.
  • What about privacy? You choose retention windows and redaction rules. We support consent capture and audit logs.
  • Will it work with our numbers? We can port or provision numbers and connect to your PBX/phone system where APIs allow.
  • What happens when the agent is unsure? It summarises the context and warm-transfers to a human with notes.

Answer every call. Follow up every lead. Let AI do the heavy lifting.

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