AI Voice Agents for Inbound & Outbound Calls — Bookings, Triage, Follow‑ups
HighPeak Digital designs, builds, and operates AI voice agents that answer calls, route to the right person, complete bookings,
and run compliant outbound campaigns. Built on robust call flows, analytics, and guardrails — integrated with your CRM, calendars, and job systems.
Serving New Zealand businesses across trades, construction, and professional services.
Inbound
Answer Every Call — Smart Triage & Bookings
Your AI receptionist picks up instantly, understands intent, and completes tasks: new enquiry intake, job creation,
rescheduling, message‑taking with transcription, or warm‑transfer to a human. It follows your business rules,
availability, and escalation policies to keep calls tidy and customers happy.
Natural conversation with interruptibility (barge‑in) and context memory
Bookings & reminders via Google/Microsoft Calendar, Simpro/ServiceM8/JOB software*
Multi‑language greetings (EN/NZ) with brand‑aligned voice
PCI‑aware redaction for payment snippets; consent capture & disclosure
Warm transferCall notesRecordingsSLAs
Call Routing
IVR That Feels Human
Intent detection replaces rigid key‑press menus. Route by topic, location, account, or urgency, with after‑hours rules and on‑call rotations.
Office hours, holidays, and geo‑routing
Customer lookups and pin verification
Priority queues and escalation to mobiles
Real‑time dashboards for live oversight
After‑hoursOn‑callCompliance
Outbound
Ultra‑Realistic Outbound Caller (Custom Voice)
Run follow‑ups, confirmations, estimates‑ready notifications, debt reminders, or safety checks. The agent respects
do‑not‑call flags, time‑of‑day windows, and consent rules, logs outcomes to your CRM, and can warm‑transfer on success.
Campaigns with throttling, retries, and answer‑machine handling
Script blocks + free‑form reasoning for natural persuasion
Outcome codes (left VM, no answer, booked, declined, wrong number)
Per‑contact personalisation from CRM fields & knowledge base
Custom voiceThrottlingCRM sync
Compliance
Privacy, Consent & Record‑Keeping
NZ‑aligned disclosures, audit trails, and data minimisation. Configure PII scrubbing and retention — with opt‑out flows and suppression lists.
Call recording policies & secure storage
Transcript redaction for cards/addresses on request
DNC lists, campaign caps, and quiet hours
Admin console with event logs for audits
PII RedactionAudit LogsDNC
STT/TTS
Real‑Time Speech
Low‑latency speech‑to‑text and neural voices tuned to NZ accents with barge‑in and end‑of‑speech detection.
LiveAccentsNeural
Reasoning
Agent Brain
Structured policies + tool use for bookings, lookups, and calculations. Guardrails ensure brand‑safe responses.
PoliciesToolsGuardrails
Analytics
QA & Dashboards
Containment, average handle time, bookings, CSAT proxies, and anomaly alerts to continuously improve outcomes.
KPIsAlertsA/B
Escalation
Warm Transfer
Seamless handover with context summary to your team. SMS/email follow‑ups and calendar invites included.
SummariesFollow‑upsInvites
Integrations
Connect To Your Stack
We integrate with popular telephony and business systems used across NZ. If you don’t see your tool, ask — we often connect via API.
TelephonyCRMSchedulersAccounting
Category
Examples*
What We Sync
Telephony
Twilio, Zoom Phone, 3CX, Microsoft Teams, Spark
Call routing, numbers, recordings, webhooks
CRM
HubSpot, GoHighLevel, Pipedrive
Contacts, deals, notes, outcomes, DNC flags
Scheduling
Google Calendar, Microsoft 365
Bookings, reschedules, reminders
Jobs/Field
Simpro, ServiceM8
Job creation, status updates, notes
Accounting
Xero
Customer lookups, statements, refs
*Logos and brands are property of their owners. We integrate where permitted via official APIs or webhooks.
Pricing
Transparent, Usage‑Based
Pricing adapts to call volumes and complexity. Typical setups include discovery, voice design, call‑flow build, integrations, and QA.
Inbound + outbound with shared knowledge base, unified analytics, and QA
$— setup + usage
*NZD. Final pricing depends on call volumes, integration depth, and compliance requirements.
ROI
Why It Pays For Itself
Capture missed calls after hours, reduce average handle time, and lift booking rates. Most teams see fewer voicemails and faster first‑response — translating to higher conversion and better customer experience.
Recover after‑hours demand without adding headcount
Consistent scripts → fewer errors, better data quality
Live analytics → continuous optimisation
After‑hoursAHTConversion
FAQ
Common Questions
How natural is the voice? We use neural voices tuned for NZ English and enable barge‑in so callers can interrupt naturally.
Can we approve scripts? Yes — you’ll approve greetings, disclosures, and flows. We also run A/B tests to optimise.
What about privacy? You choose retention windows and redaction rules. We support consent capture and audit logs.
Will it work with our numbers? We can port or provision numbers and connect to your PBX/phone system where APIs allow.
What happens when the agent is unsure? It summarises the context and warm‑transfers to a human with notes.
Answer every call. Follow up every lead. Let AI do the heavy lifting.
