Privacy Policy

This Privacy Policy explains how HighPeak Digital collects, uses, stores, and protects your personal information in accordance with New Zealand privacy law, including the Privacy Act 2020. By using our website or services, you agree to the practices described below.

1. Introduction

Welcome to HighPeak Digital. Your privacy is extremely important to us, and we are committed to safeguarding your personal information. This Privacy Policy outlines how we handle your personal data when you visit our website, contact us, or engage our services, and informs you of your rights under New Zealand law.

2. Who We Are

HighPeak Digital is a New Zealand–based digital services and AI development company. For the purposes of the Privacy Act 2020, HighPeak Digital is the data controller and is responsible for determining how your personal information is collected, used, and stored.

3. Information We Collect

The categories of personal information we may collect include, but are not limited to:

  • Identity Data – such as your name, company name, and role or title.
  • Contact Data – such as your email address, phone number, and mailing or business address.
  • Business & Project Data – information you provide about your business, systems, and project requirements.
  • Financial & Transaction Data – payment-related information processed via secure third-party providers and records of services purchased.
  • Technical Data – IP address, browser type, device identifiers, and usage information collected via cookies or analytics tools.
  • Marketing & Communications Data – your preferences for receiving communications, updates, and marketing from us.

4. How We Collect Your Information

We collect personal information in the following ways:

  • Direct interactions – when you contact us, submit a form on our website, book a call, sign an agreement, request a proposal, or otherwise communicate with us.
  • Use of our services – when you engage HighPeak Digital for digital, AI, or development services and share information we need to deliver those services.
  • Automated technologies – when you visit our website, we may automatically collect technical and usage information through cookies, server logs, and similar technologies.

5. How We Use Your Information

We use your personal information only where it is lawful and necessary to do so under New Zealand privacy law. This may include:

  • Providing and delivering our services to you or your organisation.
  • Preparing proposals, scopes of work, statements of work, and service agreements.
  • Managing our relationship with you as a client, partner, or prospect.
  • Responding to enquiries, requests, and support tickets.
  • Improving our website, services, and customer experience.
  • Sending updates, insights, or marketing communications (where you have consented or where permitted by law).
  • Complying with legal and regulatory obligations.

We do not sell or trade your personal information.

6. Data Security

We take data security seriously and use appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or loss. These measures may include secure hosting, access controls, encryption, and internal confidentiality practices.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including:

  • Providing services and maintaining our business relationship.
  • Meeting legal, accounting, or reporting requirements.

When your information is no longer required for these purposes, we will take reasonable steps to securely delete or anonymise it.

8. Your Rights

Under the New Zealand Privacy Act 2020, you have certain rights in relation to your personal information, including the right to:

  • Access the personal information we hold about you.
  • Request correction of any personal information that is inaccurate or incomplete.
  • Request deletion of your personal information, subject to legal and contractual obligations requiring us to retain certain data.
  • Withdraw consent to receive marketing communications from us.

To exercise any of these rights, please contact us using the details provided in the “Contact Us” section below. We will respond to your request in accordance with New Zealand privacy law.

9. International Transfers

HighPeak Digital may use trusted third-party service providers (for example, cloud hosting, analytics, or communication tools) that are located outside New Zealand. Where your personal information is transferred or stored overseas, we take reasonable steps to ensure it is protected with appropriate safeguards and handled in a manner consistent with the New Zealand Privacy Act 2020.

11. Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or if you would like to make a request relating to your personal information, please contact us:

Email: [email protected]

Postal Address:
HighPeak Digital
Tauranga, New Zealand

12. Changes to This Policy

We may update or amend this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any updates will be posted on this page with an updated revision date. Your continued use of our website or services after any changes are made will constitute your acceptance of the updated Privacy Policy.